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Small-batch roasted to order Free shipping on $49+ Small-batch roasted to order Free shipping on $49+
FAQ

Frequently Asked Questions

Everything you need to know about Hella Good Cup.

FAQ

Frequently Asked Questions

Everything you need to know about Hella Good Cup coffee, subscriptions, shipping, and more.

☕ Coffee & Products

What makes Hella Good Cup coffee different? +

Every bag of Hella Good Cup coffee is specialty-grade, ethically sourced, and small-batch roasted. We roast to order and ship within 24 hours of roasting — so you always get the freshest coffee possible. No sitting in a warehouse for months. No bitterness. Just clean, natural flavors that speak for themselves.

What is specialty-grade coffee? +

Specialty-grade coffee scores 80 points or above on the Specialty Coffee Association (SCA) 100-point scale. It represents the top 3% of all coffee grown worldwide. These beans are grown at ideal altitudes, carefully harvested, and processed with precision — resulting in complex, clean flavors that commodity coffee simply can't match.

Are your coffees organic? +

Many of our coffees are grown using organic or sustainable farming practices, though not all carry official USDA Organic certification (which requires significant fees from small farms). We prioritize direct relationships with farmers who use responsible, chemical-minimal growing methods. Each product page notes the farming practices for that specific origin.

What grind options are available? +

All coffees are available as Whole Bean or Ground. We recommend whole bean for the freshest flavor — grind just before brewing. If you select Ground, we grind to a medium grind suitable for drip and pour-over. For espresso or French press grinds, please note that in your order comments and we'll do our best to accommodate.

What is Functional Mushroom Coffee? +

Our Functional Mushroom Coffee Blend combines specialty-grade coffee with adaptogenic mushroom extracts — including Lion's Mane (for focus), Chaga (for immunity), and Reishi (for calm). The result is a smooth, earthy medium roast with all the flavor of great coffee and the added benefits of functional mushrooms. No earthy aftertaste — just a clean, balanced cup.

🔄 Subscriptions

How much do I save with a subscription? +

Subscribers save 15–22% on every order, depending on the subscription plan. The more bags per delivery, the higher your savings. Plus, you get free shipping on all subscription orders over $49. Savings are automatically applied — no coupon codes needed.

Can I pause or cancel my subscription? +

Yes — absolutely. You can pause, skip a delivery, or cancel anytime from your account dashboard. No phone calls, no hoops to jump through. We believe you should stay subscribed because you love the coffee, not because canceling is a hassle.

Can I swap my coffee between deliveries? +

Yes! You can swap your coffee selection before each delivery from your account dashboard. Try something new every month or stick with your favorite — the choice is yours. Changes must be made at least 24 hours before your next scheduled ship date.

What delivery frequencies are available? +

Choose delivery every 1, 2, 4, or 6 weeks — whatever keeps your cup full. You can change your frequency anytime from your account dashboard.

Can I gift a subscription? +

Yes! Gift subscriptions are available. The recipient gets to choose their own coffee, set their own schedule, and enjoy the same subscriber savings. Contact us at hello@HellaGoodCup.com to set up a gift subscription.

📦 Shipping & Orders

How fast do you ship? +

We roast to order and ship within 24 hours of roasting. Most orders arrive within 3–5 business days via USPS or UPS. Expedited shipping options are available at checkout.

Do you offer free shipping? +

Yes — free shipping on all orders over $49. Subscribers always get free shipping on qualifying orders. We currently ship within the United States only.

Do you ship internationally? +

At this time, we ship within the United States only. We're working on international shipping and will announce when it becomes available. Sign up for our newsletter to be the first to know.

What is your return policy? +

Because coffee is a perishable product, we don't accept returns. However, if you're not satisfied with your order for any reason, please contact us at hello@HellaGoodCup.com within 30 days of delivery. We stand behind every bag and will make it right.

Can I change or cancel my order? +

Orders can be modified or cancelled within 2 hours of placing them. After that, your order enters the roasting queue and cannot be changed. Please email hello@HellaGoodCup.com immediately if you need to make a change.

🌍 Impact & Mission

How does buying coffee help end homelessness? +

With every bag of Hella Good Cup coffee sold, $1 goes directly to organizations fighting homelessness in New York City and beyond. That $1 provides approximately 8 meals or 1 night of emergency shelter. We partner with vetted nonprofits to ensure every dollar reaches people who need it most.

What nonprofits do you support? +

We partner with organizations focused on emergency shelter, transitional housing, and job training programs for individuals experiencing homelessness in New York City. We publish our impact reports annually — visit our Give Back page for the latest numbers.

Is Hella Good Cup a certified B Corp? +

We are not yet a certified B Corp, but we operate by the same principles — people, planet, and profit in balance. We're actively working toward certification and will share updates as we progress.

Still have questions?

We're real people who love coffee and love helping. Reach out anytime.

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