Refund policy

Hella Good Cup — Return & Refund Policy

Last Updated: December 2025
This Return & Refund Policy applies to all orders shipped within the United States.

1. Return Eligibility Window

We offer a 7-day return window. Return requests must be submitted within 7 days from the delivery date, based on the carrier’s tracking information.

2. Eligible Items for Return

For safety and regulatory reasons, we only accept returns for items that are:

  • Unopened
  • Unused
  • In original, sealed packaging
  • In the same condition as received
  • Accompanied by proof of purchase

Consumable items that have been opened or used cannot be returned under any circumstances.

3. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:

  • Opened or used consumable products (coffee, tea, beverages, supplements, etc.)
  • Items purchased on sale, discounted items, or promotional items
  • Free gifts or bonus items
  • Digital products
  • Items marked “Final Sale”
  • Items damaged after delivery

We reserve the right to determine whether an item is eligible based on photos and inspection.

4. How to Start a Return

To request a return authorization, email us at:

Hello@HellaGoodCup.com

Include the following:

  • Full name
  • Order number
  • Photos of the unopened item(s)
  • Reason for the return

Items sent back without prior authorization may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect items).
  • A trackable shipping service is recommended.
  • Hella Good Cup is not responsible for lost or undelivered return packages.
    6. Return Address

Authorized returns should be sent to:

Hella Good Cup Beverage Company LLC
P.O. Box 29
New York, NY 10033
United States

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or denial.

If approved:

  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable, unless required by law.
  • Please allow 5–10 business days for your bank or card issuer to process the refund.

We may deny refunds for items that do not meet eligibility requirements.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery at Hello@HellaGoodCup.com.

Include:

  • Photo of the item
  • Photo of the packaging
  • Photo of the shipping label

Claims made after 48 hours may not qualify for replacement.

9. Exchanges

Because we sell consumable goods, we do not offer exchanges.
If your item is eligible for a return, you may request a refund and place a new order.

10. Legal Compliance

This policy complies with all applicable U.S. federal and state consumer protection laws and regulations governing consumable goods and online retail transactions.

Nothing in this policy affects any rights you may have under applicable law.

11. Changes to This Policy

We may update or modify this policy at any time.
Changes take effect immediately upon posting on our website.